Privacy Policy

Personal information protection policy and data usage at Lumiwell

NEUSOFT Japan Co., Ltd. (hereinafter referred to as "the Company") establishes this Personal Information Protection Policy, respects this policy, and pledges to act in good faith and with integrity.

①Personal Information and Purposes of Use

The Company uses personal information within the scope necessary to achieve the following purposes.

Customer Personal Information

(1) For business operations and communication by the Company
(2) To respond to inquiries and provide follow-up communication
(3) To provide information on other Company services

Inquiry Information

(1) To handle inquiries

Employee Information

(1) For the execution of Company operations
(2) For HR/labor and health management
(3) For social insurance and other administrative procedures
(4) For internal administrative processing such as salary payment
(5) To provide other internal services

②Provision of Personal Data to Third Parties

The Company does not provide personal data to third parties without the consent of the individual.

③Measures Taken for the Secure Management of Personal Data

(1) Establishment of a Personal Information Protection Policy

To ensure the proper handling of personal information, the Company establishes a personal information protection policy.

(2) Development of Rules on Personal Data Handling

For each stage of handling (acquisition/input of personal information, transfer/transmission, use/processing, storage/backup, and deletion/disposal), the Company has established "Personal Information Handling Regulations" that define handling methods, responsible persons/staff, and their duties.

(3) Organizational Security Control Measures

The Company appoints a person responsible for personal information handling and clearly defines the employees who handle personal information and the scope of such information.

(4) The Company regularly inspects how personal information is handled in daily operations and conducts planned internal audits based on an internal audit plan.

(5) Human Security Control Measures

The Company provides regular training to employees on important points regarding personal data handling. In addition, employees are required to submit a "Confidentiality Pledge" upon joining and leaving the Company.

(6) Physical Security Control Measures

In areas where personal information is handled, the Company controls employee entry/exit and restricts devices brought in, and implements measures to prevent unauthorized persons from viewing personal information.

(7) Technical Security Control Measures

The Company implements access control to limit authorized personnel and the scope of personal information they may handle.

④Requests for Disclosure of Personal Information and Complaint Handling

(1) For personal information subject to disclosure held by the Company, if there is a request for notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, or suspension of provision to third parties (hereinafter, "disclosure, etc."), the Company will respond without delay.
(2) For details of request procedures, please contact the inquiry desk below. We will respond after verifying the identity of the individual and any representative.
(3) For complaints and inquiries regarding personal information protection, please contact the inquiry desk below.

⑤Acquisition of Personal Information by Methods Not Easily Recognizable by Individuals

(1) The Company may use cookies, web beacons, and similar technologies (hereinafter, "cookies, etc.") to protect the privacy of users of this website, improve convenience, deliver advertisements, and obtain statistical data, and may acquire usage status and attribute information of users. However, cookies, etc. do not include any personal information and cannot identify users.
(2) The Company may automatically generate and store information such as IP address, browser type, and browser language of users of this website. This information is used to analyze the user environment in order to provide better services and to prevent fraudulent acts that interfere with proper service delivery.

NEUSOFT Japan Co., Ltd.

Inquiry Desk: Product Engineering & IT Services Division

mail lumiwellsupport@neusoft.co.jp